Job Details

Sr. Account Services Rep- Bilingual French

Columbia Sportswear Company

Job - Corporate/Business

Close Date: 07/12/2019

The Account Services Rep is responsible for the management and execution of Columbia Sportswear Company’s North America order book within the Canadian Region. This individual may be responsible for an order book up to but not limited to $30 million and 500 accounts.

This position provides analysis to support go to market strategies, supply chain initiatives and revenue goals for assigned channel or region. The Account Services Rep is responsible to ensure on time and in full shipping and develop and maintain positive internal and external business relationships that support the Columbia Sportswear family of brands (Columbia, SOREL, Mountain Hardwear). Leverage cross functional relationships to ensure completion of key order management activities, issue identification and resolution, and customer engagement initiatives.

The Account Services Rep leverages customer relationships and process knowledge to streamline business operations and order flow, increasing customer loyalty and profitability. This includes collaborating across several cross functional departments including up to but not limited to Sales Representatives and National Sales Managers, Logistics, Distribution, Planning, EDI and Master Data.


•Fluent in French language, both written and spoken
•Ensure customers’ orders are delivered in full and on time, in alignment with Columbia Sportswear’s go to market strategies and corporate revenue forecast. Utilize internal/external resources to fully understand the complexities of retail landscape and competition
•Manage life of an order process including order deadline, in season order updates, contract conversion, on time shipping, and follow up
•Act as a liaison between customers’ merchant and supply chain teams, Sales and internal Columbia supply chain teams as required to meet corporate goals / directives, and drive operational efficiencies for Columbia and account
•Work to ensure that supply chain initiatives are being fully and successfully leveraged
•Compile and analyze key metrics to identify opportunities for improvement and drive customer-based solutions and decision making
•Be knowledgeable of customer’s requirements, behaviors and expectations
•Review, investigate and validate customer compliance deductions negotiating reversals where applicable
•Ensure compliance with internal audit requirements by confirming communication and documentation of approvals for any policy exceptions
•Plan and lead meetings and conferences calls with customers and sales on a regular basis, including travel to customer locations
•Act as intra departmental resource and participate in or lead cross functional special projects as assigned
•Maintain positive open lines of communication between all cross functional business partners
•Drive process improvements through analytics, SOP’s, and overall understanding of Columbia’s operation to enhance supply chain efficiencies and profitability


•Bachelor’s degree in Business or related field or equivalent work experience
•3-5 years professional experience and general proficiency with tools, systems or procedures involved with order and / or supply chain management
•Apparel/footwear industry experience desired
•Fluent in French language, both written and spoken
•Professionalism/Interpersonal skills – clear and concise business communication; ability to influence others, comfortable interacting with customers, sales reps and management team
•Strong analytical and problem-solving skills
•Ability to operate in a dynamic environment, multi-task, prioritize essential tasks and meet deadlines
•Strong attention to detail
•Proficiency in Microsoft Office Suite, advanced knowledge of Microsoft Excel
•SAP experience preferred

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age


Complete details: