Job Details

Business Systems Analyst 1- Distribution

Columbia Sportswear Company

Job - Corporate/Business

Close Date: 07/12/2019

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

General Position Summary:

Contribute to the smooth and efficient distribution of Columbia Sportswear product by providing Business Partner operations support for all IS systems at the Distribution Center. Provide support and maintenance for computer hardware, desktop software, AS/400, servers, and ensure availability of computer supplies. Act as primary hardware and software support for DC Business Partners. Assist in ensuring system quality and performance. Assist and/or leads hardware and material handling projects as assigned.

•Ensure that business goals and issues are considered when changes are made in programs and/or systems.
•Work with end users and management in gathering information and identifying their needs in order to analyze existing procedures, processes, and equipment to develop and/or recommend new ones.
•Maintain and support computer equipment, printers, radio equipment, controls, and servers, and works with DC purchasing department to ensure availability of supplies to the equipment supported. Check, evaluate, and inventory computer equipment on a regular basis to reduce system downtime.
•Identify, analyze,support, resolve, and document the distribution center’s applications and hardware issues. Support users in Microsoft applications (Windows, Word, Excel, MSQuery Outlook, etc.), DC reporting tools (Crystal Reports), and other production software installed on-site.
•Maintain computer hardware by installing new components. Test all changes and train end users on use of new computer hardware/software features.
•Teams with other groups to maintain distribution center servers and provide on-site troubleshooting for material handling and/or sorter issues with the ability to lead small to large material handling and/or server projects as assigned.
•Evaluate performance of new applications as they relate to enhancements and system issues communicating issues back to senior analysts and/or software vendors as assigned.
•Create and maintain accurate documentation of the distribution center’s hardware maintenance records, hardware performance, vendor contacts for repairs and services, provide reports on vendor performance to the business support manager, and communicates issues to outside vendors as assigned and required.
•Provide support to distribution center staff by troubleshooting problems and maintaining radio frequency equipment, printers, personal computers, telephone equipment, MHE, controls, servers, AS/400, and other equipment utilized for production at the distribution center escalating unresolved issues to appropriate level when indicated and tracking through to resolution.
•Responsible for handling all aspects of Help Desk tickets including working directly with staff, documenting problems and/or solutions; updating and closing tickets as issues are resolved.
•Teams with facility management for hardware, software, security equipment/software support, and material handling equipment issues.
•Teams with distribution center engineers and business analysts for process and issue investigation as required and assigned.
•Develops and maintains procedures that promote interdepartmental communications and efficiency.
•Work with department personnel and other corporate staff to ensure adherence to Desktop and Operational policies and standards

•Provide support for and receive direction from senior level analysts while continuously learning more advanced software and hardware skills.

•Ability to cope with a potentially stressful work environment while at the same time maintaining professionalism that contributes to a team environment.

Specific Job Skills:

•Associates degree or at least five years of experience in Information Services or 7-10 years applicable experience.

•Ability to read, write, speak and understand English.

•Ability to speak to groups of varying sizes and levels in the role of instructor or trainer.

•Work often requires reading and writing in technical or complex areas.

•Advanced working knowledge of PC’s, networks, mid-range computer operations, radio frequency equipment, (Microsoft software (Project, Word, Excel, Outlook, Crystal Reports and Visio), servers.

•Basic understanding of AS/400 and interfaces to other systems and devices (i.e. scanners and PC applications).

•Basic understanding of material handling equipment interfaces and servers.

•Possess well-developed analytical/troubleshooting skills along with the ability to translate technical concepts in order to create innovative solutions.

•Moderate to advanced knowledge of data processing and general business practices.

•Excellent team building skills and techniques to lead projects from inception through successful implementation.

•Physical ability to stand for extended periods of time, lift/carry up to 40 pounds, walk, bend, stoop and kneel.

•Ability to move freely throughout the facility.

•Ability to multi-task and use time effectively.

•Ability to operate independently and with little to no direction.

Job Conditions:

Job may require that hours exceed 8 hours per day and/or 40 hours per week to complete priority projects. Exposure to Distribution Center machinery/equipment such as conveyor belts, forklifts and loading docks. Exposure to computer CRT. Position may require on-call status.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

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Complete details: